Message on Hold
Build Your Brand with Professional On-Hold Messaging Services in Halifax
Make a positive impression on customers every time they call your business.
With our top-rated message on-hold solutions, your company in Halifax can boost call retention while attracting new sales. From marketing messages to creative trivia, we have what you need to create a welcoming experience for every caller.
No one likes to hang on the line waiting for someone to answer. This is often why so many customers choose to simply hang up the moment they are placed on-hold. It is your job to keep the customer engaged so that they don’t abandon the call. Your callers shouldn’t feel like they’ve been forgotten, and they also shouldn’t be forced to sit through repetitive elevator music.
On-hold music and messaging let your caller know that they are still connected and can expect a live representative to join the line. It also presents an opportunity to engage the caller while they wait. Introduce them to new products and services that they can inquire about once their call is accepted. You can even present them with high-energy or uplifting music that makes the time fly by while they wait.
To take it a step further, you can answer frequently asked questions and announce new services to lessen the wait time for customers and ease the workload for your team.
Dynamic Productions has a team of talented copywriters and professional voice over talent who will deliver a captivating experience to your audience. Contact us today to learn more about our message on-hold services in Halifax and surrounding areas.
Learn how on-hold messages can work for your business!
70% of all business callers will be put on-hold.
70% of them will hang up after 30 seconds if they hear silence or beeps.
The average business person spends 15 minutes a day on-hold.
That’s 60 hours a year!
Businesses spend 92% of their marketing budgets convincing customers to call,
but only 8% on handling the customers after they call.
88% of callers prefer listening to messages while
on-hold over silence, music, or radio.
Over 16% of callers make purchasing decisions based on the messages they hear while on-hold, even if the messages aren’t about your company.
What on hold messaging
can do for you
Notify your customers about your products and services.
Advise your customers about your promotions, location, and hours of operation.
Decrease caller hang up.
Eliminate the risk of customers hearing your competitors’ ads on the radio.
Remind your customers they are important.
Keep your caller’s attention while making it feel like a shorter time on-hold.
What we do to help
We collaborate with your business to create an on hold message that’s specifically designed for your needs.
We offer complete consultation, copywriting, production, and system maintenance services.
We supply many styles of messages including music only, music plus reassuring courtesy messages, trivia or humour. In addition you could choose a dynamic mix of information about your business, products, and services along with educational consumers tips.
We provide a variety of male and female professional broadcast announcers who can cover a range of voicing styles. Click here to have a listen.
Click below for custom on hold message samples
WHAT OUR CLIENTS SAY…
The impact from these announcements has been great. I have had people ask “where are Rogers chocolates?” because they heard about it on the in-store announcements.
Pharmasave#221, Mill Bay