When you listen to messages that play on hold, you probably don’t think twice about how they actually get played. Believe it or not, it can be fairly straight forward. It all starts with what type of phone system you have.

Depending on your phone system, will depend on how your messages are loaded. If you have a cloud-based system or a Voice Over Internet Protocol (VOIP) system it’s pretty easy. All you need is the login details to the VOIP system in order to upload the audio file. Sometimes our clients prefer to load their own messages. However, more often, they give Dynamic Productions permission and our audio experts load the messages on their behalf.

If you have a traditional phone system, then you will need external equipment installed by one of our technicians to play the on-hold messages. Dynamic provides ethernet remote-load units that can be configured for (and here’s where it gets technical) either static IP or DHCP. In addition, Dynamic uses a smart-card based unit called the ‘On-Call’ 2000 that’s very straight forward to use. Your on-hold message comes loaded onto a smart card that gets inserted into the On-Call 2000. When Dynamic Productions sends you your smart card, we send detailed instructions to help you load it into the equipment. However, if you need some visual help, then please have a look at this 30 second video:


As you can see there are a variety of ways to change and load your on-hold messages. The phone system you have and how regularly you update your messages will inform what equipment you’ll need. To learn more please don’t hesitate to get in touch with us!